Recently, I ordered something from the internet which didn’t work out.  It was from a local department store, so I just popped in to drop the item off and let them do the work of returning it for me.  What a great service.  And what great help I received.

There was one woman working the counter while I waited in line.  Meanwhile, others were coming to join the queue.  As she scanned and typed and pulled up the merchandise-return site on her computer screen, she kindly apologized for the wait.  She would try another approach to the uncooperative computer, smile again, saying she was sorry that the computers were moving so slowly that morning.  More smiles, more apologies.

I complimented her composure, and I meant it.  When my computer is giving me the run around, I’m not so pleasant.  Of course, I’m here alone at my desk, so I get away with my childlike display of frustration.  I told this young woman that the next time my machine was giving me fits, I was going to pretend I had her job, and there were people lined up watching my reaction.

Imagine developing the attitude of Thomas A. Edison who said, “I never allow myself to become discouraged under any circumstances.”


3 Responses to “Composure”

  1. Sandy says:

    There are so many legitimate things to get upset about in this world. I truly grow weary of my inability to stay calm during computer glitches! I’m going to keep working on this!!!

  2. Kim Mann says:

    So true!!

  3. Nico says:

    I question whether or not I have made strides in my composure after 64 years.Certainly not giant strides.

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